Return policy

30-Day Easy Free Returns

At Decorrette, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!

Return Policy Overview

  • Return Window: You have 30 days from the day you receive your order to return items.
  • Condition: Items must be unused, in their original condition, and returned with the original packaging.
  • Free Returns: Return shipping is on us, so you won’t pay a cent for sending it back.

How to Return an Item

  1. Contact Us: Email our team at info@decorrette.com or use our chat feature within our website with your order number and reason for the return.
  2. Get Return Instructions: We’ll email you a return authorisation and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
  5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorisation email.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

Contact Us

Our customer service is open at the following times:
MON - SAT 9:30 AM to 7:00 PM (GMT)
We aim to answer all inquires within 24 hours.

For further questions, please see our contact page or visit our Frequently Asked Questions