Frequently Asked Question (FAQ)

 

At Decorrette, we aim to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some commonly asked questions.

What Payment Methods Are Accepted?
We offer secure and convenient payment options to make shopping with us stress-free. You can make purchases using:

Visa

Mastercard

American Express

Diners Club

Discover

Maestro

UnionPay 

Google Pay

Apple Pay

 

What Is Decorrette’s Return Policy?
Your satisfaction is our top priority! If you’re not completely happy with your purchase, we offer a 30-day return policy. To be eligible for a return:

  • Items must be in their original, unused condition.
  • Items should include all original packaging.

To start a return, please contact us at info@decorrette.com, and our team will assist you with the process.

How Long Will It Take to Receive My Order?
Here’s what you can expect for delivery:

Handling Time: 1-2 business days

Transit Time: 5-7 business days

Estimated Delivery Time: 6-9 business days

Order Cut-Off Time: 7:00 PM (GMT)

Can I Exchange an Item?
Yes, we provide exchanges for:

  • Items that are damaged
  • Wrong sizes delivered
  • Defective products

To initiate an exchange, please contact us promptly at info@decorrette.com. Our team will guide you through the process to ensure you receive the correct item.

How Can I Track My Order?
Tracking your order is easy! Visit the Track Your Order section on our website to check the progress of your delivery.

What Should I Do if My Package Is Lost or Delayed?
If your package is lost or delayed, reach out to us at info@decorrette.com as soon as possible. Our team will work diligently to locate your package or provide a suitable resolution.

How Do I Contact Customer Support?
Our customer support team is always ready to help! Here’s how you can reach us:

Email: info@decorrette.com

Phone: +44 7473 248495

Is Shipping Free?
Yes! We offer free shipping on all orders within the United Kingdom and Europe, making your shopping experience even better.

What If I Receive a Damaged or Incorrect Item?
We apologise for any inconvenience caused by receiving a damaged or incorrect item. Please email us at info@decorrette.com immediately, and we will arrange a replacement or refund to resolve the issue promptly.

Where Is Decorrette Located?
We are proudly based in:
26 William Street, Derby, DE1 3LY, United Kingdom

How Can I Provide Feedback or Suggestions?
We value your feedback! If you have any suggestions or ideas, please email us at info@decorrette.com. Your insights help us improve and deliver an exceptional shopping experience.

Contact Us
For prompt assistance, feel free to contact our customer support team:

Address: 26 William Street, Derby, DE1 3LY, United Kingdom

Phone: +44 7473 248495

Email: info@decorrette.com

Thank you for choosing Decorrette. We’re here to help you shine with confidence and style!